Accessibility Statement

The Israeli Opera works to promote and advance accessibility. We view all our customers as having equal rights, entitled to full and equal access to all Opera facilities and services. Our attention is focused on making our hall, building, hall, and service stations accessible to enable all our visitors to have a positive experience, with sensitive and equal service.

Service Center Accessibility

• The call center is accessible for customers with disabilities and operates without background music, at a slow pace, with clear language.
• Tickets for all Israeli Opera performances can be purchased through the website at https://www.israel-opera.co.il/.
• Additionally, tickets can be purchased by phone and customer service can be reached at: 03-6927777.
• Customer service can also be contacted via email at: kupa@israelopera.org.il.

Service Accessibility for Visitors

Opera managers and employees have undergone training in accessible service for customers with disabilities. As part of the training, employees received tools and participated in training for providing accessible service.

Opera House Building Accessibility

• Golda Parking Lot - Ahuzat HaHof parking, located near the Opera House, offers reserved parking spaces for people with disabilities and convenient access to standard-compliant elevators. From the parking lot and Shaul HaMelech Boulevard, there is convenient wheelchair access to the Opera arcade.
• The Opera House foyer is designed with emphasis on particularly wide and convenient passages, to allow convenient passage for wheelchairs or other mobility aids.
• Strong lighting is installed throughout the building for visitors with visual impairments.
• The box office counter is accessible for service to the left of the main entrance. The box office has an accessible station including an induction loop.
• Those who have difficulty walking are invited to approach and seek assistance from ushers in the foyer.
• Accessible elevators are installed on both sides of the main entrance. The elevator dimensions comply with legal standards and include clear voice announcements and Braille writing on elevator buttons.
• Directional signs throughout the Opera comply with accessibility law requirements.
• Four restroom stalls on the second and third floors of the arcade have been made accessible. These floors can be reached via elevators.

Opera House Hall Accessibility

• The Israeli Opera invests significant effort and resources in making its hall accessible to create a pleasant and positive experience for all visitors.
• The hall has special seating for people with disabilities. When booking accessible seating, please pay attention to the designated spaces. If needed, you can consult with our box office representative. T
• The hall has 10 accessible spaces for people with disabilities including companion seating. These spaces are located in the right and left galleries on the second floor of the hall. They can be reached via elevators.
• 12 seats at the front of the hall are reserved for those with difficulty walking and those with visual or hearing impairments. These seats will be held until one week before the performance. The reserved seats are the end seats in rows 1, 2, 3. These seats can be reached from the entrance level.
• Visitors with hearing impairments have access to a system enabling real-time audio content listening through the Bettear application. The application operates via mobile phone, and so it is recommended to download the app before arriving at the performance in order to test and calibrate. To use the application, you need to bring headphones or a Bluetooth connection compatible with hearing aids or implants. Open the application in the hall and connection will be automatic. You can borrow induction loops from our ushers.
• Escort service to seating is available by contacting the accessibility coordinator at least 48 hours before the performance.
• If you need sign language interpretation, please note that the timeframe for this request is up to 21 days before the performance date.

Information and Publication Accessibility

The Israeli Opera is dedicated to making information and publicity accessible to its customers.

Website Accessibility

The Israeli Opera believes in and works toward equal opportunities in the digital space and invests significant effort and resources in making the website accessible to facilitate its use and make information and purchase services more available for people with disabilities or those using computer assistive technologies. An accessible website is one that allows everyone to browse with the same level of efficiency and enjoyment as all users.

Accessible Site Badge

The "Accessible Site" badge is an initiative of "Access Israel" organization and the Israeli Internet Association. The badge is displayed on sites that have undergone necessary adaptations to make them accessible to people with disabilities. The purpose of displaying the badge is to promote public awareness of internet accessibility and inform website visitors about its level of accessibility.

Website Accessibility Information

This site meets the requirements of the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 2013.

The site complies with Israeli Standard (IS 5568) recommendations for internet content accessibility at AA level and WCAG2.0 document recommendations by W3C organization. Additionally, the site is adapted for display in common browsers and for mobile phone use.

Among the Modifications Made to the Site

This site has undergone strict accessibility adjustments including semantic and informative implementation for assistive technologies, keyboard-only navigation and operation according to World Wide Web Consortium (W3C) recommendations, color adjustments, and addition of help labels and form instructions for all users. Additionally, for optimal browsing experience with screen reader software, we recommend using the most updated NVDA software. We added an accessibility helper component, enabling control over font sizes, block bypass, guiding texts for NVDA and JAWS screen readers, keyboard navigation facilitating website browsing without mouse use, site compatibility adjustments for browsing with NVDA and JAWS screen readers, creation of comfortable viewing in black and white shades/color contrast, blocking animation and any moving component on the site, and link highlighting. If you need a document appearing on the site and it isn't accessible, please contact us with a link to the location and we'll address it promptly. If you find an inaccessible component or page on the site, we'd appreciate if you'd contact us and we will do our utmost to fix it promptly.

Contact Methods for Accessibility Requests and Improvement Suggestions

It should be noted that we continue our efforts to improve Opera accessibility as part of our commitment to enable the entire population to receive the most accessible service. If you encounter any problem or issue regarding accessibility, we'd be happy if you would update us and we will make every effort to find an appropriate solution and address the issue promptly.

Details of the organization's accessibility coordinator:

Name: Sharon Peled Klarfeld, Events Manager.

Telephone: 03-6927716 or 03-6927700

Email: sharon@israelopera.org.il